Why Every Professional Organizer Should Hire a Peer

I am a Professional Organizer and I have hired other Professional Organizers quite a few times. I’m not referring to the times I have hired others for sub contract work; but actually hiring them to help me with projects in my own home or office. I have hired Laura Ray (http://organizeatlanta.com/) to help me declutter my inbox. I have hired Tami Puckett (http://www.mindfulredesign.com/) to use her redesign skills to implement the suggestions of my Feng Shui consultant, Jenna Boyd.

Each time I use their expertise, I learn from them. I also get a reminder lesson on what it feels like to be the client. How hard it is to listen to their advice without taking things personally! How hard it is to embrace their suggestions without making excuses!

Right now I am using Tami Puckett to help me stage my home. What patience she has! How difficult I can be!

Tami remarks that she feels the painting and surround in my tiny breakfast room needs to be removed and the wall repainted. I disagree. I think it is a lovely piece and really shows how the room can be utilized. Next session, Tami revisits her proposal. I am beginning to acknowledge that not everyone would love it and they just might wonder how hard it would be to remove and repaint. We also discuss the paint color in my living room. “A soft off-white,” Tami says. “But I love this green. Green is the sign of health!” Tami replies, “It’s not your house anymore. Off-white is better.”

Ouch! It’s not my house anymore. She is so right. It turns out that as we work through the changes I am seeing that. I am also very much aware of how my clients often feel. Working with Tami on this project has been very therapeutic. I am ready to say “Good-by” to the house. I’m getting pretty excited about finding a new house and making it a home.

Oh, and the wall painting and surround will come down next week.

Jonda S. Beattie

Professional Organizer

When You Make a Mistake – Man Up!

Everyone makes mistakes. If you are in a business serving people or working with people, at some time you are going to make a mistake.

Man up! Own up! As soon as you see the mistake or realize there has been a misunderstanding, get it straightened out. Correct it if you can, pay for it if you can’t, apologize, tell your story without making excuses. Then move on.

I have broken the frame on a mirror, misfiled a set of papers, misspelled a label (OK, more than once there), put an item where a client couldn’t find it. As soon as the mistake was noticed either by me (the mirror was obvious) or the client (where did you put it?) the situation was straightened out. I don’t feel I have ever lost a client because of this.

Vendors working for me have hung a cabinet upside down, poked a hole and put in a faucet in a location different from where I wanted it, broken items in my home. It was always straightened out because communication happened and all was made clear and whenever possible, mistakes were fixed. I have always had that vendor back because I like their work and I trust them.

We want to be remembered as someone who makes good if mistakes happen. None of us want to be remembered as the captain who abandoned the cruise liner Costa Concordia.

Jonda S. Beattie
Professional Organizer